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Knowmax

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Found Year: 2019

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  • software
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The call center is a station where a large number of calls (inbound/outbound) are handled for various purposes. Knowmax is an AI-guided knowledge management software. It is widely used in the call center for knowledge-based solutions. However, Knowmax is one of the best call center knowledge base tools which has more than 90% customer retention rate.

It has dozens of features that are highly required in the call center platform, such as Omni channel support, tool integration system, advanced analytic system, and others. These features can easily keep this software top-notch than some other knowledge-based tools.

Pros:

  • High-quality content can be created easily
  • Decrease peer agent dependencies
  • Used to build better customer support and handle multiple calls

Cons:

  • To create decision trees, sometimes users may face trouble
  • There is no visual pricing that can confuse people

Pricing

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