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Help Scout

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Found Year: 2011

VERIFIED COMPANY
  • software
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Help Scout is one of the best knowledge base software for call centers. It is a complete and standard client communication platform as well. It has been designed for better conversation and collaboration with customers. The software designer knows that collaboration and communication is a key to success. 

It is mainly a support software and is used for customer support via email, phone calls, and messaging. It was founded in 2011 and more than 950 million people have been using this tool. It has dozens of customer-friendly features that can easily compel users to choose this software for their purposes.  

Pros:

  • It is a faster collaboration tool.
  • Users can increase customer engagement through collaboration.
  • Provides the best email-based customer support with data security.

Cons:

  • Analytics is not professional to analyze data.
  • The free version has limited features.

Pricing:

Standard $22, Plus $44, Pro $65 per month.

 

Features of Help Scout

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