Providing excellent customer service is important for small businesses growth and success. However, managing customer inquiries, support requests, and sales calls can be very challenging without the right resources. This is where call centre services come in.
Best Call Center Services for Small Businesses offer profitable solutions that improve customer satisfaction and smooth communication. Whether you need inbound support, outbound sales, or multi-channel customer engagement,. These services provide prepared professionals with advanced technology to handle customer interactions easily.
In this, we’ll explore the top call center service providers that cater to small businesses, helping you choose the right solution to improve the customer.
Small businesses often face challenges managing customer interactions while focusing on growth and operations. Call center services provide a strategic solution by efficiently handling customer inquiries, support, and sales.
Additionally, outsourcing call handling small businesses to focus on core operations without being constantly interrupted by phone calls. It also provides a professional image, making even small companies appear more established and trustworthy.
Furthermore, call centers can offer 24/7 support, plan for customers in different time zones, and confirm that urgent issues are addressed immediately. With skilled agents handling customer interactions, businesses can build stronger relationships, improve retention, and increase sales.
Excellent customer service can be a key difference in a competitive market, making call center services a valuable investment for small businesses.
Small businesses often benefit from using call center services to improve their customer support, manage inquiries, and promote sales growth. Below is a list of ten reputed call center service providers that cater specifically to the needs of small businesses:
Small business Zendesk call center software is quick to set up and operational. Because of the user-friendly interface, onboarding new employees is a breeze, and current agents can begin answering calls right away without having to learn a new system. This implies that time to value and return on investment (ROI) will be observable very quickly.
Zendesk has a comprehensive library of integrations in addition to built-in features like callback services and interactive voice response (IVR) routing. You may readily adapt the call center software to your company's needs by extending voice capabilities with other tools and apps via the Zendesk marketplace.
For instance, call recording transcripts are automatically generated in more than 30 languages by integrations such as Supportscribe Talk Transcription.
In the past decade, Zendesk has experienced significant sales growth. By Q2 2022, Zendesk achieved $1.63 billion in annual regular revenue, marking a 28% increase year-over-year.
Features:
Pros:
Cons:
Pricing:
Suite Team: $55 per month for each agent
Suite Professional: $115 per agent per month;
Suite Growth: $89 per agent each month
Suite Enterprise: Speak with sales Annual bills are sent for the plans.
The goal of RingCentral's contact center solution is to establish a simple communication system. The company developed a cloud-based phone system that is easy to use from a distance, allowing small businesses to send and receive messages, faxes, and SMS from a single place.
Agents may answer calls on any desktop or mobile device thanks to RingCentral's software. As your business expands, RingCentral enables you to add more lines and agents. To further improve processes, it also interfaces with third-party programs like Microsoft 365.
Over the last 15 years, RingCentral has enjoyed some fantastic growth! In the third quarter of 2024, we saw total revenue bump up by 9% year-over-year, reaching an impressive $609 million. Plus, our subscription revenue also grew by 10% year-over-year, hitting $583 million.
Features:
Pros:
Cons:
Pricing:
Core: $30 per user/month
Advanced: $35 per user/month
Ultra: $45 per user/month
Nexiva's cloud-based phone service helps teams and customers communicate easily. Its essential plan gives SMBs basic features, like unlimited voice calling and internet fax, free local and toll-free numbers, and 24/7 support. As your business grows, you can upgrade to access its advanced features.
With Nextiva’s advanced phone features, you have access to voice, SMS, and video conferencing. VoIP phones allow your teams to work from anywhere with an internet connection as well as a reliable network, offering clear, HD call quality.
Nextiva's latest valuation is $2.7 billion, making Gorny's net worth exceed $1 billion. In the VoIP market, Nextiva holds a market share of 0.26% and competes with 106 other tools in this category.
Features:
Pros:
Cons:
Pricing:
Necessary: $29.95 per user/month
Professional: $33.95 per user/month
Enterprise: $43.95 per user/month
With Freshdesk Contact Center, a remote call center solution for small companies, you can sync your current numbers or begin buying phone numbers as soon as you're set up. You can set up local and international numbers for your expanding business needs because the cloud-based phone system doesn't limit the number of lines you can buy.
Its cloud-based technology helps your company establish remote teams and operate from any location. You can exchange context about customer meetings and work with internal teams using its call center capabilities. With Freshdesk, you can modify your plan directly from your dashboard, enabling you to grow your brand in more than 90 countries.
Freshworks announced on February that its close revenue for 2024 reached $720 million, imaging nearly 21 percent year-on-year growth.
Features:
Pros:
Cons:
Pricing:
Free: $0 per agent/month (no free minutes)
Growth: $18 per agent/month
Pro: $47 per agent/month
Enterprise: $83 per agent/month
Five9 offers plans for its small company outbound and inbound call centers. You have the option of voice only, digital only, digital + voice, or a mix of the two with add-ons.
Softphones, toll-free phone service, analytics and reporting, agent and manager interfaces, and CRM connectivity are all included in the Five9 virtual contact center software. Agents may connect and answer calls from any location with the help of a mobile app. Additionally, it helps managers to keep an eye on and mentor agents using the app.
Five9 reported a 28% revenue growth in the fourth quarter, reaching a record $92.3 million. Total revenue for 2019 increased 27% to a record $328.0 million, surpassing an annual revenue run rate of $1 billion.
Features:
Pros:
Cons:
Pricing:
Digital (Digital-only): $149 per month
Core (Voice-only): $149 per month
Premium (Digital + Voice): $169 per month
Optimum (Digital + Voice + WEM): $199 per month
Ultimate (Digital + Voice + WEM + Analytics): $229 per month
The small business call center software from Aircall offers SMBs a different option. With a headset and an internet connection, you may rapidly set up its solutions to begin taking calls on your device. To improve the customer experience, Aircall's phone system interfaces with more than 100 business platforms.
Management may assist staff members while they are on the line without the customer hearing, thanks to the Aircall platform's coaching and whispering features. Additionally, Aircall offers analytics and reporting features that give team performance information on response times and missed calls. You can alter the reports to suit your requirements.
Features:
Pros:
Cons:
Pricing:
Necessary: $40 per user/month
Professional: $70 per user/month
Custom: Call for details
LiveAgent is call center software that offers multiple communication options for startups and small organizations. Agents can use LiveAgent's email and live chat features from a global inbox in addition to voice. You can define standards and use its automatic call distribution tools to direct calls to the appropriate location.
In addition to offering 24/7 assistance, Live Agent enables you to develop self-service hubs and frequently asked questions (FAQs). The small company plan allows you to begin with features such as a customer portal, chat satisfaction surveys, one API key, and one incoming email account for ten departments. As you develop, you can upgrade to get further features.
Features:
Pros:
Cons:
Pricing:
Small: $15 per agent/month
Medium: $35 per agent/month
Large: $59 per agent/month
Enterprise: $85 per agent/month
Talkdesk provides small and medium-sized organizations with a cloud-based call center solution. To assist agents in navigating discussions, the platform suggests activities for them to take on-screen. Automating monotonous operations allows the agent to continue providing customer service.
Talkdesk interfaces with modern business technologies such as Slack and Salesforce. TalkDesk helps you to improve and unlock more features to improve your customer experience if your company has outgrown its existing plan.
Talkdesk is calculated to have generated $229.5 million in revenue in 2021, representing an 85% increase compared to 2020. The company operates over 1,800 global customers across 70 countries. Recently, Talkdesk raised $230 million in funding, which has pushed its valuation beyond $10 billion, positioning it among the most highly valued private companies in the SaaS and enterprise software sectors. Overall, Talkdesk has raised a total of $498 million.
Features:
Pros:
Cons:
Pricing:
CX Cloud Essentials: $75 per user/month
CX Cloud Elevate: $95 per user/month
CX Cloud Elite: $125 per user/month
Experience Clouds: Contact Talkdesk
You may receive a call center solution with Dialpad for small businesses that is easy to set up and enables you to assist clients from a single location. You can either build your own business phone numbers or port your current ones when you initially start off. You can work from anywhere with the Dialpad app on both desktop and mobile devices.
When you outgrow your current plan, its platform is designed to make it simple for you to switch to an updated one. Additionally, you may include AI features like AI-powered customer service, AI-enabled sales outreach, and AI-powered video meetings, AI-call software.
Dialpad is experiencing a growth rate of over 50% with an Annual Recurring Revenue (ARR) of $300 million. This indicates that the downturn in the SaaS industry is over.
Features:
Pros:
Cons:
Pricing:
Standard: $23 per user/month
Pro: $35 per user/month
Enterprise: Contact Dialpad
Genesys provides a virtual call center with automation, team performance visibility, collaboration tools, real-time insights, and reporting capabilities for small organizations. You may create self-service resources with Genesys Cloud CX to provide multi-channel assistance and faster customer service.
The phone has inbound, and outbound calling capabilities, and its call center IVR lets you personalize call routing and offers round-the-clock service. Multilingual assistance provided by pre-built apps facilitates communication with clients worldwide.
Genesys, a provider of customer experience solutions. Genesys Cloud platform achieved nearly $1.8 billion in annual recurring revenue during the third quarter. Covering the period from August 1 to October 31, 2024. This represents a more than 40% year-over-year growth.
Features:
Pros:
Cons:
Pricing:
Genesys : $75 per named user/month
Genesys : $95 per named user/month
Genesys : $115 per named user/month
Genesys : $135 per named user/month
Genesys : $155 per named user/month
*All prices are billed annually.
Businesses frequently make basic errors when choosing call center services. Which can impact both process and customer happiness. One important error that results in a twist between the services rendered and business requirements is the failure to describe their wants and goals correctly. Prioritizing cost over quality is another mistake.
Although, Budget problems are important, going with the least expensive option may lead to poor service, harming the client experience. Additionally, companies can choose a provider that cannot grow to meet their needs, undervaluing scalability. Another mistake is to overlook technology and security elements. Outdated systems or bad data protection measures might result in security risks and management.
Lastly, failing to assess the provider’s experience, industry expertise, and customer service track record can result in inconsistent support. Avoiding these mistakes ensures a more valuable and trustworthy call center partnership.
Choosing the best call center services for small businesses is an important choice that impacts customer happiness and overall business growth. The perfect service provider should give customized solutions that meet your company's unique requirements.
These call centers assist small businesses in creating a smooth client experience while allowing them to concentrate on core business functions by using front-line technologies, providing round-the-clock assistance, and delivering exceptional customer service.
In addition to improving client relations, investing in the best call center service helps provide your company's long-term viability and prosperity.
The golden rule of a call center is to treat customers with respect, empathy, and professionalism, just as you would want to be treated. Prioritize active listening, clear communication, and problem-solving to ensure a positive experience. Satisfied customers build loyalty, enhance reputation, and contribute to the company's success.
Find call center clients by networking on LinkedIn, joining industry forums, and leveraging referrals. Cold email potential businesses, optimize your website for SEO, and run targeted ads. Partner with BPO brokers, attend trade shows, and offer free trials. Highlight your expertise, cost savings, and efficiency to attract and convert leads.
The 80/20 rule in a call center refers to the idea that 80% of customer service issues stem from 20% of customers or problems. It highlights the importance of identifying and addressing the most frequent or impactful issues, allowing the center to focus on areas that yield the highest returns.
Here’s a list of notable call centers in Bangladesh:
Best call center services for small businesses worldwide
Top call center services for small businesses include solutions like Grasshopper, RingCentral, and Freshcaller, offering affordable, scalable options. These services provide features like virtual receptionists, call forwarding, automated voicemail, and analytics. They help small businesses maintain professional communication without needing an in-house team, ensuring flexibility and cost efficiency.
