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Five9

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Found Year: 2001

VERIFIED COMPANY
  • AI Tools
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Five9 is a leading cloud AI contact center software. It is software that is specially designed to create a very powerful connection with customers. Five9 has gained popularity very fast with the understanding of the need for premises solutions and searching for cloud solutions as an alternative to traditional contact centers. It is not only a call center service provider; it also works in workforce optimization, AI automation, analytics, digital marketing, and so many others.

 

Pros:

  • Informal AI Solutions
  • Agent Assist
  • Global Voice and VoIP
  • Inbound and Outbound use
  • Workflow Automations
  • Customer Service

Cons:

  • Pricing problem
  • Performance Time
  • Limited Analytics and Reporting
  • Steep Learning Curve

Features of Five9

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