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ProProfs

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Found Year: 2015

VERIFIED COMPANY
  • software
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If you are looking for a fast-track ticket resolution with a centralized knowledge base then ProProfs can be the first choice. This is because ProProfs is one of the best knowledge base call center software. If we compare other knowledge base software with ProProfs then ProProfs may be the best choice. 

This is because of quick and accurate information, Multi Location access, decreased customer tickets, very high specific search with specific keywords, and many more. Another attractive facility: all the features are available in a free plan that no other software provides. So, without software investment, a small call center can be managed significantly.    

Pros:

  • Knowledge base statistics
  • Better multiple support.
  • It gives workflow notifications.

Cons:

  • Sometimes reporting and analytic features can be an issue.
  • It may be difficult to understand clearly for the beginners.

Pricing:

$49 per month.

 

Features of ProProfs

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